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Frequently Asked Questions

1. What types of products do you offer?

We specialize in penguin-themed merchandise that includes clothing, accessories, home decor, and more. Our items feature unique designs with funny or holiday-themed penguin characters to add a touch of whimsy to your everyday style!

2. How do I place an order?

Simply browse our collection, choose your favorite items, select your preferred size and color (where available), and add them to your cart. Once you’re ready, proceed to checkout, where you’ll enter your shipping and payment details.

4. Where do you ship, and how long does it take?

We currently ship to the U.S. Shipping typically takes 2-6 business days. You’ll receive tracking information as soon as your order is on its way!

5. How much is shipping?

Shipping rates for orders below $35 are $4.50. For orders above $35 we offer free standard shipping!

6. Can I return or exchange an item?

If your item arrives damaged or if there’s a quality issue, contact us within 30 days, and we’ll arrange a replacement or refund. Because each item is custom-made, we do not accept returns for reasons other than defects or incorrect items.